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6 of g d use samples of Apology Letters to Customers
Ruby Newell-LegnerвЂ™s b k, Understanding clients, tells us so it takes 12 positive experiences to create up for just one unresolved negative experience.
The thing is, the maximum amount of as we try and prevent them вЂ“ and boy, do we decide to try вЂ“ negative experiences are still bound to pop up every occasionally.